Resources · Glossary
The words behind outbound, defined plainly.
What each term means, why it matters to a revenue team, and what to watch for.
- Answering machine detection
What answering machine detection measures, why its decisions are probabilistic, and how bad tuning wastes rep time or hides live conversations.
- Buying intent
Buying intent data is useful only when it shows what a company is doing now, not when a score pretends to know what it might do next.
- Catch-all domain
A catch-all domain verdict means the domain accepts address checks without confirming a mailbox.
- Connect rate
Why connect rate matters more than dial volume when measuring outbound calling.
- Domain reputation
Domain reputation is built slowly, lost quickly, and weakened when your mailboxes share a sending pool with strangers.
- Email authentication
What SPF, DKIM and DMARC actually assert, and how misconfiguration can quietly stop an outbound campaign.
- Email bounce rate
What email bounce rate measures, how hard and soft bounces differ, and why bad address data can damage sending reputation beyond a single campaign.
- Email deliverability
Email deliverability is an outcome of reputation, volume control and mailbox health, not a setting you turn on.
- Email verification
A practical guide to email verification verdicts, catch-all domains, freshness windows, and why one provider cannot carry the whole decision.
- Email warmup
What email warmup controls, why shared pools hide mailbox risk, and how per-mailbox reputation should be managed.
- Ideal customer profile
An ideal customer profile should be derived from closed-won deals, not written as a statement of who your team wishes would buy.
- Inbox placement
Why delivery does not mean a message reached the primary inbox or was seen.
- Lead enrichment
Lead enrichment is the process of adding and verifying company and contact data, not merely filling empty fields.
- Sales sequence
A sales sequence is a state machine, not a list of emails. Learn how prospect state, replies, testing, threading and launch controls fit together.
- Sending limits
Why published provider limits are not safe operating targets, and what sustainable outbound volume actually depends on.
- Suppression list
A suppression list is a safety system for outbound campaigns, not a cleanup file. Learn what it should block and why the forgotten categories matter.
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